Frequently Asked Questions

Do you have a shop front / showroom?

We have a factory showroom in Mordialloc that has selected items from our range on display, please call / email to make an appointment as we are not always in the factory.

Where are you located, do you have stores all over Australia?

We are an Internet based business that does not have stores all over Australia we have one outlet in Mordialloc, Victoria but we ship all our standard products (NOT the Commercial Aluminium Bank Letterboxes) all over Australia FREE of charge

What materials do you manufacture in?

We manufacture in many materials, using 316 grade stainless steel for our stainless range of letterboxes, we use a combination of 316 grade and 4622 grade stainless steel for our powdercoated products, Corten, Copper, Brass and Aluminium for the commercial letterboxes.

Are or letterboxes watertight?

NO as with wind and rain a certain amount of water will enter through the letterslot. To counter this for all letterboxes without paperholes we provide a raised perforated false floor to hold the mail out of any water that may enter.

Will the Rainhood stop all weather entering my letterbox?

NO it will not stop all weather entering, as you can see the Rainhood is part of the face panel folded on a 50 degree bend but if there is wind and rain a certain amount of water will enter the letterslot. To counter this for all letterboxes without paperholes we provide a raised perforated false floor to hold the mail out of any water that may enter.

Can a Springflap added to the letterslots?

No they cannot, Spring flaps will fail over time as the stainless steel springflaps are not as strong as the traditional flaps so we don’t want to let our clients down. Additionally to this we have had AUSPOST recommend to us that we don’t use springflaps as they have become an OHS issue with posties as they have had issues with fingers been caught.

Can our letterboxes be installed into timber / metal fences?

Yes they can, while they are predominately designed to be installed into brickwork, many clients install them into timber fences. Many clients choose to powdercoat or paint the housing box section the same colour of the fence to be less obvious and leave the face panel as stainless steel to contrast. Please note that there will be some spot welds to the sides of the housing box visible if you choose not to paint or powdercoat the housing. Please see the installation instructions for mounting.

LEADTIMES on our products?

This depends on what letterbox you order but as a general rule our standard stainless steel laser cut products take 3-5 working days plus delivery. Any coated products (powdercoated / brass / copper) can take 10-15 working days. If you are local in Melbourne you are more than welcome to come to the factory and pick up the housing box portion (what the bricklayer / fencer needs to construct the fence) and we will send just the face panel out at a later date as the face panels are designed to be fitted after all fencing works are completed which can be months after the housing is bricked into the fencing.

Do we offer discounts to builders / trade?

Most our products are custom to some degree and majority of the orders being “One Off’s” with the clients street number or address so small discounts are available for regular builders and multiple orders in one transaction. Unfortunately there are no discounts available on the Commercial Aluminium Bank Letterboxes.