FREQUENTLY ASKED QUESTIONS


Do you have a shop front / showroom?

We have a factory showroom in Mordialloc that has selected items from our range on display, please call / email to make an appointment as we are not always in the factory.

Where are you located, do you have stores all over Australia?

We are located in Mordialloc, Victoria and are an Internet business that does not have stores all over Australia. We do offer free shipping for all standard orders.

What materials do you manufacture in?

We specialize in Marine grade stainless steel, using mostly 316 grade, we also have a limited range in Corten steel and supply Aluminium Bank letterboxes.

Will the Rainhood stop all weather entering my letterbox?

No it will not stop all weather entering, as you can see the Rainhood is part of the face panel folded on a 50 degree bend but if there is wind and rain a certain amount of water will enter the letterslot.

Can a springflap added to the letterslots?

No they cannot, Spring flaps will fail over time as the stainless steel springflaps are not as strong as the traditional flaps so we don’t want to let our clients down. Additionally to this we have had Posties recommend to us that we don’t use them as they have cut themselves from the flap or opening while trying to push the mail in and get their fingers out before closing.

Do you supply Powdercoated letterboxes?

No we do not, our letterboxes can be powdercoated but you would have to arrange after purchasing. You would have to order only the laser cut items and please make a note in the checkout that you will be powdercoating so we can supply the perspex loose.

Can our letterboxes be installed into timber / metal fences?

Yes they can, while they are predominately designed to be installed into brickwork, many clients install them into timber fences. Many clients choose to powdercoat or paint the housing box section the same colour of the fence to be less obvious and leave the face panel as stainless steel to contrast. Please note that there will be some spot welds to the sides of the housing box visible if you choose not to paint or powdercoat the housing.Please see the installation instructions for mounting.

What is the leadtime on our letterboxes?

This depends on what letterbox you order but as a general rule our Laser Etched products take 2-4 working days plus delivery and our Laser Cut products take 10-12 working days plus delivery. If you are local in Melbourne you are more than welcome to come to the factory and pick up the housing box portion (what the bricklayer / fencer needs to construct the fence) and we will send just the face panel out at a later date as the face panels are designed to be fitted after all fencing works are completed which can be months after the housing is bricked into the fencing.

Do we offer discounts to builders / trade?

Wall our products are custom to some degree and majority of the orders are “one Off’s” so discounts will generally not be offered but we are happy to discount on multiple items (excluding Aluminium Bank Letterboxes) purchased in one transaction, please email us direct with your requirements.