Due to the nature of our business, we have a strict returns policy for our products. Claims must be made with-in 5 working days of receiving the product.

The Letter Box Shop will NOT accept any returns from any Personalised items with your address / number of either Laser Etched or Laser Cut orders. Should there be any damage thru delivery, please contact The Letter Box Shop immediately thru email with pictures of the damage of the letterbox and any packaging damage. Once claim is assed and if found to be damaged or defective the product will be replaced or refunded.

Standard or stock items can be returned at the customer expense. Once the item has been returned the refund will be applied minus a $30 re-stocking fee.

The Letterbox face panels and plaques come with a N4 finish (Brushed) that can be easily scratched during installation and is recommended that care is used when handling and installing to avoid any surface scratches as The Letter Box Shop will NOT class this as defect for a return.